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Privacy Policy

Data Protection & Privacy

At MIIND, we are committed to protecting your personal data and respecting your privacy rights. This policy explains how we collect, use, and protect your information.

1. Information We Collect

Personal Information

When you contact us or use our services, we may collect:

  • Contact details: Name, email address, phone number, company name
  • Business information: Job title, industry, project requirements
  • Communication records: Messages, meeting notes, consultation records

Technical Information

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and similar technologies

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service delivery: Providing consulting services and project management
  • Communication: Responding to inquiries and maintaining client relationships
  • Business operations: Invoicing, contract management, and record keeping
  • Website improvement: Analyzing usage to enhance user experience
  • Legal compliance: Meeting regulatory and professional obligations

3. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract performance: Delivering agreed consulting services
  • Legitimate interests: Business operations and client relationship management
  • Consent: Marketing communications (where applicable)
  • Legal obligations: Compliance with Luxembourg and EU regulations

4. Data Sharing and Disclosure

We may share your information with:

  • Service providers: IT support, accounting, and legal services (under strict confidentiality)
  • Professional networks: When explicitly authorized for project collaboration
  • Legal authorities: When required by law or to protect our rights

We never sell your personal data to third parties.

5. Data Security

We implement appropriate security measures including:

  • Encrypted data transmission and storage
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection practices

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request copies of your data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Receive data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities
  • Withdraw consent: For consent-based processing
  • Complaint: Contact supervisory authorities

7. Data Retention

We retain your personal data for:

  • Active projects: Duration of engagement plus 3 years for professional records
  • Financial records: 10 years as required by Luxembourg law
  • Marketing data: Until you withdraw consent or object to processing
  • Website analytics: 26 months maximum

8. Cookies and Website Analytics

Our website uses cookies for:

  • Essential functions: Website operation and security
  • Analytics: Understanding visitor behavior (anonymized data)
  • Performance: Optimizing loading times and user experience

You can control cookies through your browser settings.

9. International Data Transfers

As a Luxembourg-based company, we primarily process data within the EU. Any transfers outside the EU are protected by:

  • Adequacy decisions from the European Commission
  • Standard Contractual Clauses (SCCs)
  • Other appropriate safeguards under GDPR

10. Contact Us & Policy Updates

Data Protection Contact

MIIND
Luxembourg, Europe
privacy@miind.lu
+352 26 31 01 60

Supervisory Authority

Commission Nationale pour la Protection des Données (CNPD)
Luxembourg
cnpd.public.lu

Policy Updates: This privacy policy was last updated on December 2024. We may update this policy periodically and will notify you of significant changes via email or website notice.

Questions about your data?

Contact us for any privacy-related inquiries or to exercise your data protection rights.

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